Contact Information

Our customer contact centre is now closed.

Queries relating to online orders placed before 12 April 2021 or purchases made in store should be sent direct to FRP Advisory using the details given below.

 

All online orders placed through debenhams.com on or after the 12 April 2021 are placed with the boohoo group. If you have questions or queries about these please look for customer contact details on debenhams.com


General Contact Information

If your enquiry is about... Please contact us by...
Online orders placed before 12 April 2021 or purchases made in store Post:
110 Cannon Street,
London,
EC4N 6EU

Or email:
Case-DebenhamsSuppliers@frpadvisory.com
Online orders placed on or after 12 April 2021 On debenhams.com

Luggage & Furniture Contact Information

If your enquiry is about... Please contact us by... We're open...
Tripp Luggage Email:
customerservice@tripp.co.uk
Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday.
Furniture - Sofas & Chairs Email:
debenhams.service@sirenfurniture.com
9am – 5pm Monday – Friday (excluding bank holidays)
Furniture - Wooden Furniture & Cabinetry Email:
salesoffice@corndell.com
Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday

Financial Services Contact Information

If your enquiry is about... Please contact us by...
Debenhams Credit Card Enquiries,
Debenhams Insurance Enquiries,
Travel Money Prepaid Card,
Car, Home & Life Insurance,
Travel Insurance,
Gadget Insurance,
See contact information here.