Items we can’t track

We’re sorry, unfortunately there are some orders that we canít track.

  • Click & Collect orders – we’ll send you an email when your items are ready to pick up.
  • Furniture orders – we’ll send you regular emails about how your orderís progressing. And our furniture team will contact you when your delivery date’s coming up to book a specific time slot.
  • Concessions (these are brands that aren’t owned by us and manage their own delivery )
  • Items ordered from our partner site

If you don’t have your order number handy…

Find the email we sent you called ‘Your order is on the way’. Next to each item you bought, you’ll find a link that will take you to your courier’s tracking page.

We might use different couriers to deliver each of your items, so make sure you click on each link separately to find out where your items are.

If your confirmation email doesn’t include a link, it means that we can’t track that item. But weíll always give you an estimated delivery date for the items, so you know when to expect them. Youíll find that in your confirmation email, too.