Wedding general terms & conditions

These terms apply to ‘Wedding Service’ orders from Debenhams’ website ( or In store prices apply to online wedding gift list purchases. Local store and Internet offers are not applicable. However, at certain promotional times discounts do apply on selected items and will be actioned when your purchase is processed.

1. Seller
1.1 Seller Uk Gift List purchases
For UK Gift List purchases the Seller is Debenhams Retail Ltd. Registered in England at Companies House No. 83395. VAT Reg. No. 698797922. Registered Office 334-348 Oxford Street, London, W1C 1JG. Please note that Debenhams Retail Ltd facilitates the sale of certain products on or as agent for various retailers. By making an order on this site you enter into a contract with the relevant retailer itself rather than with us. View our full list of such retailers.

2. Order acknowledgement
2.1 Your order will be acknowledged via email, if you enter a correct email address, on the understanding that delivery is subject to availability. If in the event that the purchased product are no longer available the value of the order will be allocated to a gift card for the list holders or refunded back to your payment card (dependant on the refund option selected during purchase). Acceptance of the order will take place on allocation of the goods to your order.

3. Payment
3.1 Payment may be made by any of the methods indicated on our website and will be debited when we have allocated the goods to your order.
3.2 You will be charged the current price for buying goods and services from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, (where applicable). We reserve the right to amend prices if there is a change in the rate of VAT.
3.3 There is no delivery charge for orders that are placed against a gift list. Where possible orders will be gift wrapped. However please note, we are unable to wrap some larger items, items that come directly from a supplier or wedding gift card top-ups.
3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still want to purchase the goods at the correct price.

4. Delivery
4.1 Delivery dates are arranged in advance with the gift list holders. Certain items are delivered to the gift list holder’s chosen address directly from the supplier by courier. The gift list holder are aware which items these are when they add them to their list and they will have been given an estimated delivery time from purchase, at that time. Special orders may take up to 12 weeks for delivery. We will let you know as soon as we can if there is likely to be a delay.

5. Cancellation
5.1 If, for any reason, you are unhappy with the gift chosen you may cancel it anytime up to fourteen (14) calendar days from the day after delivery to the gift list holder by contacting the store holding the wedding list. This is in line with the Consumer Contracts Regulations 2013.
5.2 If you cancel before your gift is delivered to the gift list holder or wish to cancel a substituted gift after it has been delivered you are asked to contact, in writing, the store holding the wedding list to obtain a full credit / refund.
5.3 If you cancel after the gift has been delivered to the gift list holder you are asked to arrange for the gift to be returned, in person or by post at your expense, to the store holding the wedding list for a full credit / refund. Orders placed for items made to specification or clearly personalised may not be cancelled.

6. Wedding Gift Card
6.1 In order to qualify for the free £50 gift card, a couple must have created a wedding list with a product included and have had £250 spend against their list. A gift card only list does not qualify.
6.2 The Debenhams gift card is not a cheque guarantee, credit or charge card.
6.3 Validly activated cards are redeemable in full or part payment for merchandise in Debenhams Department Stores in the United Kingdom, including Browns of Chester, on and (The card cannot be used at Debenhams in other department stores).
6.4 The Debenhams gift card is not currently redeemable in the Debenhams Restaurants.
6.5 The Debenhams gift card may not be exchanged for cash or other vouchers, used as a deposit on a credit agreement, to settle a Debenhams
Account Card or to purchase travel or financial services.
6.6 The minimum amount required to activate or top-up the Debenhams gift card is £1. The maximum card limit is £5000.
6.7 Temporary Debenhams Account Cards may not be used to activate or top-up a card.
6.8 No change will be given but the balance may be applied to future purchases.
6.9 In the event of 24 months of consecutive non-use, the card will expire and any balance remaining will be deducted. (‘Use’ for the purposes of this term includes a balance enquiry).
6.10 Debenhams cannot be held liable for cards, once activated, which are subsequently lost, stolen or damaged.
6.11 Debenhams reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (for example, to change the scope of the gift card service, notify of the service’s withdrawal or in the event of circumstances beyond its control). Any such change and action to be taken as a result will be notified to customers in advance in all stores.

7. General
7.1 Certain products are subject to age restrictions as indicated on the product page. By placing your order for any of these products, you confirm that you have reached the required age. Your entire order will be cancelled if we are unable able to verify your age using the details you have submitted. Alcohol can only be purchased by and for individuals aged 18 or over and liqueur chocolates can only be purchased by or for individuals aged 16 or over.
7.2 All measurements are approximate.
7.3 The reproduction of colours is as accurate as the photographic and production process will reasonably allow.
7.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
7.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
7.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
7.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
7.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
7.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
7.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
7.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.