If you have placed a furniture order on Debenhams.com, all correspondence in relation to your order will come directly from the furniture supplier.
Siren is the supplier for all sofa & chair orders, they will contact you directly to:
All queries relating to sofa & chair orders should be made directly to Siren at email@example.com, the Debenhams customer services team are unable to assist with these queries.
Siren can help you:
Corndell is the supplier for all wooden furniture & cabinetry orders, they will contact you directly to:
All queries relating to wooden furniture & cabinetry orders should be made directly to Corndell at firstname.lastname@example.org, the Debenhams customer services team are unable to assist with these queries.
Corndell can help you:
Furniture purchased online can be returned in accordance with your rights under the Consumer Contracts (information Cancellation and Additional Charges) Regulations 2013. Please see your full consumer rights here.
Before you return your furniture please note:
It is free to return Debenhams sofas, chairs, sofa beds and footstools. Returns will be collected by courier. Please contact Siren customer service on email@example.com to arrange.
It is free to return Debenhams beds, bedside tables, bedside cabinets, chest of drawers, coffee tables, side tables, dining tables, dining chairs, dressing tables, ottomans, shelves, bookcases, sideboards, cabinets and wardrobes. Returns will be collected by courier. Please contact Corndell customer service on firstname.lastname@example.org to arrange.
The refund will be processed once goods have been collected by our supplier. Please allow 14 days for this to be credited to your account.
These terms apply to furniture products ordered online. Online offers may not be available in store.
The Seller is Department Stores Realisations Limited (in administration) t/a Debenhams (‘Debenhams’). Registered in England at Companies House No. 83395. Registered Office Bedford House, Park Street, Taunton TA1 4DB. VAT registration number 698797922.
Please note that Debenhams facilitates the sale of certain products through its retail platforms as agent for various retailers. By making an order on Debenhams.com you enter into a contract with the relevant retailer rather than with us.
2.1 Delivery service may vary depending on the product and the supplier, please see 'Furniture Deliveries' tabs above for further information.
2.2 Deliveries are normally booked approximately 7 days in advance; if you need to change a delivery booking for whatever reason then this must be done with at least 48 hours' notice or else a £25 charge will be incurred to cover the cost of the cancellation.
2.3 It is your responsibility to ensure that the products ordered can be delivered and will fit into the property and that any entranceways, hallways, corridors etc are wide enough for the products to pass through and will fit in the required location. In particular, there should be space for the delivery vehicle to make the delivery.
2.4 We shall have no liability to you in respect of any delay or failure to deliver a product due to circumstances beyond our reasonable control, including (without limitation) delay or failure caused by adverse weather, strikes or transport problems.
2.5 You are responsible for checking the condition of the products delivered and must highlight any issues with the delivery team. Should there be any issues the delivery team will direct all queries at this stage to the manufacturer who will agree a means of resolving the issues that are presented at this time.
2.6 Please ensure that you read and adhere to care instructions provided. Should you have any issues prior to or following delivery please contact the supplier.
2.7 Our suppliers offer a mainland UK nationwide delivery service. This does not include delivery to offshore islands including Isle of Wight, Isle of Man, Channel Islands and Scottish Isles.
2.8 Home delivery furniture is available for home delivery in the UK but does not include Northern Ireland. Products will be delivered within the quoted lead time but some locations may be affected by a longer lead time. The postcodes which may be affected by this are: AB 31, 33-38, 41-45, 51-56, DG, FK8,14-21, IV , KA6, KA18-26, KA29-30, KW 1-14, LD, LL , PH 4-13, PH 15-41, SA 19-73, SY15-25, TD.
3.1 Furniture purchased under a distance contract (online or by phone) can be returned in accordance with your rights under the Consumer Contracts (information Cancellation and Additional Charges) Regulations 2013 (CCRs). You can cancel your purchase and return the item if you inform us within 14 days from the date of delivery of goods.
Items must be returned in their original packaging. Until the collection has taken place or the item has been returned to us, you will be required to keep the item in the same condition as it was in when delivered to you. We reserve the right to consider the condition of any item you return to us and make deductions to the refund paid to you on account of any use of the item or any damage to the product or packaging.
Collections can take up to 21 days to be booked in to the carrier collection network. Your refund will be processed immediately upon receipt of the item back at our warehouse.
Except as set out above, we do not offer refunds or exchanges on furniture items. However, the above requirements are subject to, and do not affect, your statutory rights, including in respect of faulty items.
We do not accept returns on mattresses or divan sets that have been removed from their original packaging. This does not affect your statutory rights.
4.1 All measurements are approximate.
4.2 The reproduction of colours is as accurate as the photographic and production process will allow.
4.3 The reductions shown in clearance sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago.
4.4 All risk in the products we supply to you, in particular the risk of any loss or damage, shall pass to you on delivery of the products to the address you specify in your order. Ownership of the products shall not pass to you until we have received payment in full in respect of such products.
4.5 We shall not be liable for any indirect losses you may suffer, including any loss of profit, income or anticipated savings as a result of our failure to comply with these terms or our negligence. Save that our liability in respect of any death or personal injury caused by our negligence shall not in any way be restricted.
4.6 These terms, constitute the entire terms on which we will provide products to you and cancel and supersedes all prior arrangements and representations, whether verbal or written.
4.7 We may amend these terms from time to time at our discretion without notice to you. Any amends will be posted on this website and will supersede any terms and conditions previously published by us.
4.8 No delay or failure by ourselves in exercising or enforcing any of our rights or remedies under these terms shall operate as a waiver of those rights.
4.9 If any one or more of the provisions of these terms should be held by any court to be unenforceable, such provision shall be validly restated to as nearly as possible approximate the intent of the clause and, if such clause cannot be restated for any reason, shall be severable from these terms and deleted.
4.10 You may not assign or sub-contract any of your rights or obligations under these terms to any person without our prior written consent. No third party shall be entitled to enforce any of these terms whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
4.11 All matters concerning and incidental to any offer or agreement for the purchase and sale of products from our website shall be in English and construed and governed according to English law and the English courts shall have exclusive jurisdiction in all such matters.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS.