If you have questions or queries about online orders placed before 12th April 2021 please get in touch using the details below.
If you have questions or queries about online orders placed on or after 12 April, please look for customer contact details on debenhams.com
All online orders placed through debenhams.com on or after the 12th April are placed with the boohoo group, as part of the sale of the “Debenhams” brand including the website
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Online orders placed before 12th April 2021
Emails will be answered within 20 days.
|Orders placed on or after 12th April 2021||Contact boohoo group directly on debenhams.com|
|Email: firstname.lastname@example.org||Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday.|
Furniture – Sofas & Chairs
9am – 5pm Monday – Friday (excluding bank holidays)
Furniture – Wooden furniture & Cabinetry
Email : email@example.com
Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday
Debenhams Credit Card Enquiries
Debenhams insurance Enquiries
It is an offence to sell or deliver alcohol to persons under the age of 18 years.
Do not leave burning candles unattended. Do not move once lit. Take care not to blow molten wax when extinguishing the flame.
Keep out of reach of children and pets and away from combustible materials. Keep away from draughts and sources of heat (inc. TV's and Hi-Fi's). Place candles in a shallow heat resistant container, on a flat surface. Trim wick to avoid carbon build-up and smoky flame.
OFFENSIVE WEAPONS ACT 1996. Under this Act it is an offence to sell knives, knife blades, razors blades or axes to persons under the age of 18. In addition to these items, the sale of any other article which has a blade or item which is sharply pointed and which is made or adapted for use for causing injury to persons is prohibited. Accordingly, customers should not order these items for persons under 18.
The Waste Electrical and Electronic Equipment (WEEE) Directive came into force on 1st July 2007. This regulation was implemented to reduce the quantity of electronic waste being sent to landfill. Under this legislation old electrical items must not be disposed of with standard waste, but should be taken to a central collection point for recycling.
Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment it will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.
As a member of the DTS scheme, Debenhams can no longer offer a take back scheme in our stores. Debenhams joined the Distributor Take-Back Scheme (DTS), which allows you to deposit your old electrical and electronic items at UK recycling sites - free of charge. All electrical items used in the home can be taken to participating sites to be recycled. You may also take the item(s) to your local authority Civic Amenity Site if this is more convenient. This applies to mains or battery powered items such as televisions, washing machines and smaller appliances including toasters, tools and toys powered by electricity.
More details on the recycling of electrical waste and batteries, including details of your nearest collection site, can be found at www.recycle-more.co.uk
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol.
We hope that you are pleased with the service you have received while shopping with us and with the goods you have purchased. If for any reason you are not 100% satisfied and you would like to discuss this with us, please contact us as soon as possible via one of the following routes:
Please ask to speak to a manager.
You can read more about your consumer rights here.