General FAQs

Contact us

If you have questions or queries about online orders placed before 12th April 2021 please get in touch using the details below. 

If you have questions or queries about online orders placed on or after 12 April, please look for customer contact details on debenhams.com

All online orders placed through debenhams.com on or after the 12th April are placed with the boohoo group, as part of the sale of the “Debenhams” brand including the website

General contact information

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Online orders placed before 12th April 2021 

Email:CustomerServices@Debenhams.com 
Emails will be answered within 20 days.
Orders placed on or after 12th April 2021 Contact boohoo group directly on debenhams.com 
Tripp Luggage
Email: customerservice@tripp.co.ukEmails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday.

Furniture contact information

Furniture – Sofas & Chairs 
9am – 5pm Monday – Friday (excluding bank holidays) 
Furniture – Wooden furniture & Cabinetry 
Emails will be answered as soon as possible during office hours 9.30am – 5.30pm, Monday to Friday 

Credit card & insurance contact information

Debenhams Credit Card Enquiries  
Debenhams insurance Enquiries  
 
Warnings and disclaimers
Complaints process