Orders, returns & exchanges FAQs

Missing, Broken or Faulty Deliveries

There is something missing from my order 

We often send out orders in several different packages, so these may arrive at different times. Please be aware that this does not mean you will have been charged any additional delivery cost. However, if you are still concerned about your missing item(s), please track your order via the tracking link in the 'Your order is on it's way' email. 

My item was received broken or faulty 

If your item is delivered to you broken or faulty you have the right to either exchange or refund that item.

To do so please take your broken or faulty item to your local store where they can offer you a return or exchange.


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Returns Policy
Returns Instructions
VAT Receipts