If something goes wrong, you’ll see one of these messages:

What you’ll see on the tracking page What it means
Cancelled – unable to fulfil – payment reversal We’re out of stock so we’ve had to cancel your order. We haven’t taken any money from your card.
Cancelled – unable to fulfil – payment refunded We’re out of stock so we’ve had to cancel your order. We’ve sent you a full refund.
Cancelled We’ve had to cancel your order. Click here to find out more