How do I exchange an item?

In Store

On and after the 26th December 2020, exchanges will only be made to store bought purchases, where proof of purchase is present for faulty or misdescribed items, or items covered under warranty.


Exchanges can be processed immediately at any till in your local Debenhams store, for products bought online.



If you would like an exchange but you are unable to visit your local store, please contact our customer service team.

Once an exchange has been agreed you will need to follow the normal returns process to return the original item.