Special category data

Certain categories of personal information have additional protection under the GDPR. The categories include information about your health, racial or ethnic origin.

Debenhams processes special category data where this is provided by you during the course of correspondence with us to inform us of any delivery/assistance requirements or as part of a complaint or grievance procedure or in relation to an accident or incident which has occurred on our premises. Debenhams will process this information to provide you with the assistance you have requested or to deal with your complaint. Where you have asked us to provide assistance or special delivery instructions, we will do this on the basis of your consent to us using it in this way. Where we are processing this information in order to deal with a complaint, this processing will be necessary for the establishment, exercise or defence of legal claims made by or against us.

Special category data may also be required as part of your negotiations for a Personal Finance product, including obtaining a quote for insurance or for insurance claims or for Travel Money transactions. For Travel Money transactions, it is necessary for us to process this information for the purposes of preventing fraud and in order to comply with our legal obligations. For our other Personal Finance products, our third party providers will process your special category data in accordance with their own privacy policies. Please see our Microsites section for further information.