Personal information that we collect from you this will depend upon the services you are using:
Name and Title
Home, Billing and Delivery Address(es)
Email Address(es) (home, mobile, work customer dependant)
Phone Number(s) (home, mobile, work customer dependant)
Payment card information
Account Password and Login details
Debenhams Store Card account number(s)
Debenhams Credit Card account number(s)
Debenhams Beauty Club Card number(s)
Date of Birth
Social media account details
Your comments, product reviews and responses on surveys you complete
Beauty Club Community Membership email address, and any information about yourself that you choose to submit or post as part of your Beauty Community membership or that relates to your activities in the Beauty Community such as: Nickname, personal characteristics such as ‘Biography, ‘Skin care, make up, fragrance wants, groups, conversations, photographs and videos.
Appointment booking and information given during an appointment
Any shopping preferences or details to help us suggest items for you
Details of your interactions with our Customer Contact Centre
Your images on CCTV
Your car number plate if recorded to manage parking at our Stores
Website / Browsing History, including location data
Personal Finance products
In addition to the above, we may also receive the following in connection with any purchase from our Personal Finance products range (including Insurance and Travel Money), depending on the type of product you purchase:
Insurance policy information provided to us by the relevant partner or aggregator, including: policy number, application date, policy start & end dates, product level selected, Premium, Underwriter, contract type (monthly, annual etc), transaction details i.e. dates of quote, purchase, renewal or cancellations, promotion code(s), homeowner status, customer reference numbers, number of vehicles in household, term of cover (for life insurance), wedding date (for weddings insurance) Pet type and multi-pet flag (Pet insurance only).
If you are a Debenhams employee, we will receive that information for our internal records.
Copies of documents you provide to prove your age or identity where required (for example, your passport and driver’s licence or National ID Card (EU issued) for Travel Money ID checks). If you provide a passport, this will include your place of birth and nationality.
For Travel Money we may also require proof of address where the transactions are over a certain amount. This can be a bank statement, recent household/utility bill or official letter.
Proof of funds and evidence of what the funds are required for which we may request for Travel Money anti-money laundering purposes. This may include a bank withdrawal slip or account statement.
In some circumstances we may collect special category data such as details of medical conditions, nationality, racial or ethnic origin from you. Please section 5 for full details.
We collect personal information when you:
Purchase products or services or buy or redeem vouchers through the Websites, including the mobile sites, over the phone, through store kiosks and/or store till points
Register for My Account
Register for Debenhams Beauty Club
Sign up to the Beauty Club Community
Engage with the Beauty Club Community
Open a Debenhams Credit Card in store or online
Obtain a quote for and/or take out a Debenhams Insurance policy
Make changes to, make a claim or complaint, or cancel a Debenhams Insurance policy
Purchase Travel Money in store or online
Sign up to receiving e-receipts
Subscribe to our newsletters
Submit reviews or choose to complete surveys we have sent you
Engage with us via social media
Register or use our in-store WIFI (in any of our stores)
Enter our competitions, prize draws or promotions
Sign up to receive push notifications to your personal device
Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes
Book an appointment with us, such as bra fit and personal shopper, or to attend an event we’ve organised
Use our car parks and stores which usually have CCTV systems operated for the security of both customers and colleagues
Browse the website – please see the section on cookies for more information
Personal information that we collect from Third Parties
We may collect personal information provided to us by other companies who have obtained your permission to share this information with us, or who need to share information with us in relation to goods and/or services you have purchased – such as our Microsite partners (see section 9 below).
We also collect personal information from third party databases (for example for our fraud checks) or from other third parties who are involved with your purchase of goods and/or services, such as aggregator sites involved with a quote or renewal for an Insurance product.
Personal Information collected by other parties
Debenhams works with many third parties to provide goods and services, such as our store and food concessions and beauty brands. These companies may, from time to time, collect personal information directly from you to organise appointments or book their services, or for their own marketing and tracking purposes.
Please also see our section on Microsites below for how we work with other partners, including our Personal Finance providers, to provide you additional goods and services.
Personal Information of Children
Debenhams does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.