What information we collect about you?

Personal information that we collect from you – this will depend upon the services you are using:

• Name and Title
• Home, Billing and Delivery Address(es)
• Email Address(es) (home, mobile, work – customer dependant)
• Phone Number(s) (home, mobile, work – customer dependant)
• Purchase information
• Payment card information
• Account Password and Login details
• Debenhams Store Card account number(s)
• Debenhams Credit Card account number(s)
• Debenhams Beauty Club Card number(s)
• Date of Birth
• Gender
• Social media account details
• Your comments, product reviews and responses on surveys you complete
• Beauty Club Community Membership email address, and any information about yourself that you choose to submit or post as part of your Beauty Community membership or that relates to your activities in the Beauty Community such as: Nickname, personal characteristics such as ‘Biography’, ‘Skin care, make up, fragrance wants’, groups, conversations, photographs and videos.
• Appointment booking and information given during an appointment
• Any shopping preferences or details to help us suggest items for you
• Details of your interactions with our Customer Contact Centre
• Your images on CCTV
• Your car number plate if recorded to manage parking at our Stores
• IP Address
• Device information
• Website / Browsing History, including location data
• Cookie information (please see our Cookie Policy for details)

Personal Finance products

In addition to the above, we may also receive the following in connection with any purchase from our Personal Finance products range (including Insurance and Travel Money), depending on the type of product you purchase:

• Insurance policy information provided to us by the relevant partner or aggregator, including: policy number, application date, policy start & end dates, product level selected, Premium, Underwriter, contract type (monthly, annual etc), transaction details i.e. dates of quote, purchase, renewal or cancellations, promotion code(s), homeowner status, customer reference numbers, number of vehicles in household, term of cover (for life insurance), wedding date (for weddings insurance) Pet type and multi-pet flag (Pet insurance only).
• If you are a Debenhams employee, we will receive that information for our internal records.
• Copies of documents you provide to prove your age or identity where required (for example, your passport and driver’s licence or National ID Card (EU issued) for Travel Money ID checks). If you provide a passport, this will include your place of birth and nationality.
• For Travel Money we may also require proof of address where the transactions are over a certain amount. This can be a bank statement, recent household/utility bill or official letter.
• Proof of funds and evidence of what the funds are required for which we may request for Travel Money anti-money laundering purposes. This may include a bank withdrawal slip or account statement.

In some circumstances we may collect special category data such as details of medical conditions, nationality, racial or ethnic origin from you. Please section 5 for full details.

We collect personal information when you:

• Purchase products or services or buy or redeem vouchers through the Websites, including the mobile sites, over the phone, through store kiosks and/or store till points
• Register for My Account
• Register for Debenhams Beauty Club
• Sign up to the Beauty Club Community
• Engage with the Beauty Club Community
• Open a Debenhams Credit Card in store or online
• Obtain a quote for and/or take out a Debenhams Insurance policy
• Make changes to, make a claim or complaint, or cancel a Debenhams Insurance policy
• Purchase Travel Money in store or online
• Sign up to receiving e-receipts
• Subscribe to our newsletters
• Submit reviews or choose to complete surveys we have sent you
• Engage with us via social media
• Register or use our in-store WIFI (in any of our stores)
• Enter our competitions, prize draws or promotions
• Sign up to receive push notifications to your personal device
• Use our customer services team or contact us for any reason, e.g. order queries, complaints, website issues via our web-chat facility, phone, email and postal correspondence
• Complete a form, such as for a transaction or employment purpose or for accident or incidents in stores or for other health and safety or security purposes
• Book an appointment with us, such as bra fit and personal shopper, or to attend an event we’ve organised
• Use our car parks and stores which usually have CCTV systems operated for the security of both customers and colleagues
• Browse the website – please see the section on cookies for more information

Personal information that we collect from Third Parties

We may collect personal information provided to us by other companies who have obtained your permission to share this information with us, or who need to share information with us in relation to goods and/or services you have purchased – such as our Microsite partners (see section 9 below).

We also collect personal information from third party databases (for example for our fraud checks) or from other third parties who are involved with your purchase of goods and/or services, such as aggregator sites involved with a quote or renewal for an Insurance product.

If you link your Google, Facebook or Twitter accounts or any accounts from other third party services (like shopping research panels or public forums such as blogging sites) to Debenhams then we also receive information from those accounts to the extent you’ve agreed to this as part of your settings and that third party’s privacy policy.

Personal Information collected by other parties

Debenhams works with many third parties to provide goods and services, such as our store and food concessions and beauty brands. These companies may, from time to time, collect personal information directly from you to organise appointments or book their services, or for their own marketing and tracking purposes.

If they do collect your personal information in this way, these companies will be acting as Data Controllers in their own right, separately from Debenhams. Any use of your personal information will therefore be subject to that company’s own privacy policy which should be made available to you at the time that they collect your personal information.

Please also see our section on Microsites below for how we work with other partners, including our Personal Finance providers, to provide you additional goods and services.

Personal Information of Children

Debenhams does not knowingly solicit personal information from children or send them requests for personal information. Although visitors of all ages may navigate through our website, we do not intentionally collect personal information from those under the age of 16. If, following a notification by a parent or guardian, or discovery by other means, a child under 16 has been improperly registered on our site by using false information, we will cancel the child’s account and delete the child’s personal information from our records.