When will I receive my refund?

Where payable, all refunds can take 3-5 working days (excluding Bank Holidays) to show in your account. Please note some banks may take longer to process.

 

In Store Returns

Your account will be credited to the original card used for payment, where payable. We are unable to process a refund onto a card without the cardholder present.

 

Returns via a courier service

Once we have received your return at our warehouse (which can take up to 10 working days) we will process your refund within 24 hours.

 

International Returns

Once we have received your return at our warehouse (which can take up to 10 working days) we will process your refund within 24 hours and send an email to confirm ‘Your return has been processed’.

 

Late refunds

If you have not received your refund and it has been 15 working days after you returned your item/s, please contact our customer services team.